Support

Contact Support

Contact our support team for any doubt or concern regarding our products and services.

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Support

Give us a Call

Call us free from anywhere in the world using Google Hangouts at:
+1 206 588 6716

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Send us an Email

Drop us a line by email and one of our support representatives will contact you soon.

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Support

Live Chat

You cand send us a quick message through WhatsApp and a Support specialist will reply soon.

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Support

Documentation

Our documentation center contains informationa and step by step / video tutorials for our apps.

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Support

Raise a Ticket

Alliance ID Tenants can create support tickets. Fill a ticket when documentation isn't enough.

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Support

Forums

Check on our communities posts for help, ask the community for any particular problem and more.

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Support

Andy the Bot

Contact Andy, our support bot. You can also talk to Andy througn the messenger tooltip!

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Support

Report a bug

Have you found an error? Let us know and our Bug hunters will track it and solve it quickly!

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Support

Resource Health

Check this tool to get live updates when issues in Fenix Alliance's services affect your resources.

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Support

Give us feedback

Raise your voice, at Fenix Alliance we are carefully listening. We are constantly 👀 for feedback!

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Support

Partner Support

Join to our Slack team to get updates on our products, services, tools, benefits and more.

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Get in Touch

You need more information? We are happy to help you solve any question you may have.

Find us at the office

Diagonal 67a # 1a - 10
Tunja, Boyacá. 150003
Colombia

Give us a call

Alliance ID Support Team
+57 320 999 6653
+1 206 588 6716
Mon - Fri, 8:00 - 22:00

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Talk to Andy, Our virtual Agent. Preview

Andy is a key member of our Alliance family. It is an intelligent digital assistant that is currently being built to help you manage your entire Alliance ID account capabilities as well as to provide support and information for those questions you may have. He can also help you create and route a new support case for you to be reached by one of our human assistants.

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Live Chat Support is available from 8 AM to 6 PM (GMT-5)

Our solutions and your business, reaching beyond expectations.

Whether you need Support, a special service or a full service package, our experts will be happy to advise you at any time.