How can we help you today?
Fenix Alliance's Enterprise-Grade Support provides you and your business the ability to exceed expectations through a variety of specialized and supplementary offerings to help you achieve operational excellence through your technology.
Support
Contact Support
Contact our support team for any doubt or concern regarding our products and services.
Fill the formSupport
Give us a Call
Call us free from anywhere in the world using Google Hangouts at:
+1 206 588 6716
Support
Send us an Email
Drop us a line by email and one of our support representatives will contact you soon.
Email usSupport
Live Chat
You cand send us a quick message through WhatsApp and a Support specialist will reply soon.
Drop us a lineSupport
Documentation
Our documentation center contains informationa and step by step / video tutorials for our apps.
KnowledgebaseSupport
Raise a Ticket
Alliance ID Tenants can create support tickets. Fill a ticket when documentation isn't enough.
View your ticketsSupport
Forums
Check on our communities posts for help, ask the community for any particular problem and more.
Visit our forumsSupport
Andy the Bot
Contact Andy, our support bot. You can also talk to Andy througn the messenger tooltip!
Talk to AndySupport
Report a bug
Have you found an error? Let us know and our Bug hunters will track it and solve it quickly!
Report a bugSupport
Resource Health
Check this tool to get live updates when issues in Fenix Alliance's services affect your resources.
Visit the toolSupport
Give us feedback
Raise your voice, at Fenix Alliance we are carefully listening. We are constantly 👀 for feedback!
Send my opinionsSupport
Partner Support
Join to our Slack team to get updates on our products, services, tools, benefits and more.
Join our Slack TeamGet in Touch
You need more information? We are happy to help you solve any question you may have.
Find us at the office
Diagonal 67a # 1a - 10
Tunja, Boyacá. 150003
Colombia
Give us a call
Alliance ID Support Team
+57 320 999 6653
+1 206 588 6716
Mon - Fri, 8:00 - 22:00