Transparent and committed with ethics beyond legality on everything we do.

Carrying out our mission requires much more than simply offering products and services that enhance capabilities. It requires us to be a responsible, transparent and committed company with its business associates, clients, employees and investors.

Legal Documents

Terms and conditions

Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply.

Legal Documents

Privacy Policy

Fenix ​​Alliance is deeply committed to ensuring the privacy and security of information and practices of its customers.

Legal Documents

Cookies Policy

Learn how we use Cookies to to help us improve the efficiency and relevance of our site for you.

Legal Documents

Our Tax Record

Read / Download our Unique Tax Record Certificate - "RUT"

Legal Documents

Our Bill Laws

Read or download an integral copy of our our incorporation BillLaws. (Colombia)

Legal Documents

Our Commercial Policy

Read about the terms and conditions that apply on our online commercial activities.

Legal Documents

Our merchant Record

Read or download our official Commerce Camber Merchant Record

Legal Documents

Our latest COP Report

Read our latest UN's Global Compact Communication on Progress

Legal Documents

Our Legal Representative

Review or download Our existance and Legal Representative certificate.

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Contact our support team

Fenix Alliance's Enterprise-Grade Support provides you and your business the ability to exceed expectations through a wide variety of specialized and supplementary support offerings to help you achieve operational excellence through your technology, without the Enterprise-Grade Price.

Find an Alliance Trusted Advisor

At Fenix Alliance we believe in the power of collaboration and the passion to achieve things that were never thought possible before. Our commitment has everything to do with the success of our collaborators and associates. Out ATA Partners Work with you to create what follows.

Contact with a Sales specialist

Are you ready to purchase a product, a service, or your managed cloud resources? Let's start a new project together! We are always here to provides you with a full suite of best practices, tools, remote assistance, and resources at your disposal, so you can lead with confidence at the digital era.

Sales Documentation

Find answers to the most common questions and get the enterprise-grade support you need to rocket-launch your business.

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Developer Support

You will need to sign-in to report an issue or post a comment regarding our set of APIs, quotas, applications or developer products.

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Key service documents.

We know that our technology is only useful if it helps you engage customers, empower employees, optimize operations, and reinvent products and business models. At the Fenix Alliance Sales Center, we will help you find the right solutions to transform your business by bringing together the right collection of resources:
Key Legal Agreements



A Service Level Agreement (SLA) is a contract between us and the end user that defines the level of service expected from the service provider. SLAs are output-based in that they specifically define what our customer will receive both in terms of service levels and in form of compensation should service levels not be achieved.

View a sample


A Master Services Agreement (MSA) is a contract reached between parties in which the parties agree to the most common terms that will govern future transactions or future agreements. For example, it may detail standard rates from a practice rate chart, services provided, standard payment terms and terms for liability, ownership of intellectual property, and the dispute resolution process.

View a sample
Key Legal Agreements


Key Legal Agreements



A Statement of work (SOW) is a document that defines what work or deliverables will be provided to the client, including a brief description of the project, delivery milestones, costs, and payment schedule. This document typically references the MSA that is already in place with the customer and intended to allow the quick agreement on definition of an effort with minimal additional contractual paperwork, as shown in this Sample SOW.

View a SOW sample View a SOEW sample


A mutual non-disclosure agreement (MNDA or NDA) is a document that defines the terms for the handling of confidential information exchanged between the vendor and customer.

A mutual NDA is recommended because it fairly addresses the confidentiality needs of both parties and, as such, is often the first document signed before any detailed discussions begin (usually well before any of the other contracts listed on this page). An NDA (the non-mutual kind) is variant of the MNDA that is specifically authored to favor the confidential information disclosure of one party

View a sample
Key Legal Agreements

Mutual NDA

Key Legal Agreements

HSE AT WORK Employee HandBook


This Employee Handbook provides a range of information to guide all staff in their work and to help you to understand your terms and conditions of employment.

We recomment all our employees take the time to familiarize themselves with the Handbook’s contents to develop a better understanding of the policies and agreements surrounding your employment, to know what you can expect from your colleagues and what they will expect from you and to Know about development opportunities, and to know how to seek guidance on accessing information relating to your terms and conditions of Employment.

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Our solutions and your business, reaching beyond expectations.

Whether you need Support, a special service or a full service package, our experts will be happy to advise you at any time.

Subscribe to our Newsletter

Join our newsletter and get updates about our RoadMap, relevant information and the best promotions on technology in your inbox! We hate and fight spam too; so, please don't worry about this.

Talk to Andy, Our virtual Agent. Preview

Andy is a key member of our Alliance family. It is an intelligent digital assistant that is currently being built to help you manage your entire Alliance ID account capabilities as well as to provide support and information for those questions you may have. He can also help you create and route a new support case for you to be reached by one of our human assistants.

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Our solutions and your business, reaching beyond expectations.

Whether you need Support, a special service or a full service package, our experts will be happy to advise you at any time.