Carrying out our mission requires much more than simply offering products and services that enhance capabilities. It requires us to be a responsible, transparent and committed company with its business associates, clients, employees and investors.
Our Services are very diverse, so sometimes additional terms or product requirements may apply.
Fenix Alliance is deeply committed to ensuring the privacy and security of information and practices of its customers.
Learn how we use Cookies to to help us improve the efficiency and relevance of our site for you.
Read / Download our Unique Tax Record Certificate - "RUT"
Read or download an integral copy of our our incorporation BillLaws. (Colombia)
Read about the terms and conditions that apply on our online commercial activities.
Read or download our official Commerce Camber Merchant Record
Read our latest UN's Global Compact Communication on Progress
Review or download Our existance and Legal Representative certificate.
Our Services are very diverse, so sometimes additional terms or product requirements may apply.
Fenix Alliance is deeply committed to ensuring the privacy and security of information and practices of its customers.
Learn how we use Cookies to to help us improve the efficiency and relevance of our site for you.
Read / Download our Unique Tax Record Certificate - "RUT"
Read or download an integral copy of our our incorporation BillLaws. (Colombia)
Read about the terms and conditions that apply on our online commercial activities.
Read or download our official Commerce Camber Merchant Record
Read our latest UN's Global Compact Communication on Progress
Review or download Our existance and Legal Representative certificate.
Carrying out our mission requires much more than simply offering products and services that to help people to exceed expectations. It requires us to be a responsible, transparent and committed company with its business associates, clients, employees and investors.
We know that our technology is only useful if it helps you engage customers, empower employees, optimize operations, and reinvent products and business models. At the Fenix Alliance Sales Center, we will help you find the right solutions to transform your business by bringing together the right collection of resources:
A Service Level Agreement (SLA) is a contract between us and the end user that defines the level of service expected from the service provider. SLAs are output-based in that they specifically define what our customer will receive both in terms of service levels and in form of compensation should service levels not be achieved.
View a sampleA Master Services Agreement (MSA) is a contract reached between parties in which the parties agree to the most common terms that will govern future transactions or future agreements. For example, it may detail standard rates from a practice rate chart, services provided, standard payment terms and terms for liability, ownership of intellectual property, and the dispute resolution process.
View a sampleA Statement of work (SOW) is a document that defines what work or deliverables will be provided to the client, including a brief description of the project, delivery milestones, costs, and payment schedule. This document typically references the MSA that is already in place with the customer and intended to allow the quick agreement on definition of an effort with minimal additional contractual paperwork, as shown in this Sample SOW.
A mutual non-disclosure agreement (MNDA or NDA) is a document that defines the terms for the handling of confidential information exchanged between the vendor and customer.
A mutual NDA is recommended because it fairly addresses the confidentiality needs of both parties and, as such, is often the first document signed before any detailed discussions begin (usually well before any of the other contracts listed on this page). An NDA (the non-mutual kind) is variant of the MNDA that is specifically authored to favor the confidential information disclosure of one party
This Employee Handbook provides a range of information to guide all staff in their work and to help you to understand your terms and conditions of employment.
We recomment all our employees take the time to familiarize themselves with the Handbook’s contents to develop a better understanding of the policies and agreements surrounding your employment, to know what you can expect from your colleagues and what they will expect from you and to Know about development opportunities, and to know how to seek guidance on accessing information relating to your terms and conditions of Employment.
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