Contact Support

Contact our support team for any doubt or concern regarding our products and services.

Fill the form

Give us a Call

Call us free from anywhere in the world using Google Hangouts at:
+1 206 588 6716

Open Hangouts  

Send us an Email

Drop us a line by email and one of our support representatives will contact you soon.

Email us

Live Chat

You cand send us a quick message through WhatsApp and a Support specialist will reply soon.

Drop us a line


Our documentation center contains informationa and step by step / video tutorials for our apps.


Raise a Ticket

Alliance ID Tenants can create support tickets. Fill a ticket when documentation isn't enough.

View your tickets


Check on our communities posts for help, ask the community for any particular problem and more.

Visit our forums

Andy the Bot

Contact Andy, our support bot. You can also talk to Andy througn the messenger tooltip!

Talk to Andy

Report a bug

Have you found an error? Let us know and our Bug hunters will track it and solve it quickly!

Report a bug

Resource Health

Check this tool to get live updates when issues in Fenix Alliance's services affect your resources.

Visit the tool 

Give us feedback

Raise your voice, at Fenix Alliance we are carefully listening. We are constantly đź‘€ for feedback!

Send my opinions 

Partner Support

Join to our Slack team to get updates on our products, services, tools, benefits and more.

Join our Slack Team 

Get in Touch

You need more information? We are happy to help you solve any question you may have.

Find us at the office

Diagonal 67a # 1a - 10
Tunja, Boyacá. 150003

Give us a call

Alliance ID Support Team
+57 320 999 6653
+1 206 588 6716
Mon - Fri, 8:00 - 22:00

Contact Us

Subscribe to our Newsletter

Join our newsletter and get updates about our RoadMap, relevant information and the best promotions on technology in your inbox! We hate and fight spam too; so, please don't worry about this.

Talk to Andy, Our virtual Agent. Preview

Andy is a key member of our Alliance family. It is an intelligent digital assistant that is currently being built to help you manage your entire Alliance ID account capabilities as well as to provide support and information for those questions you may have. He can also help you create and route a new support case for you to be reached by one of our human assistants.

Open chat with Andy, our support bot
Open live chat with a human support agent
Live Chat Support is available from 8 AM to 6 PM (GMT-5)

Our solutions and your business, reaching beyond expectations.

Whether you need Support, a special service or a full service package, our experts will be happy to advise you at any time.