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It should go without saying that one of the most important functions
for our Managed Services Provider practice is to support our customer once their
applications and data are firmly in the cloud or sitting in a hybrid
deployment.
No matter how well a cloud or hybrid environment is
planned, provisioned, operated or monitored, problems will arise, and
those problems will need to be remediated.
It’s our job as Managed Services Provider to offer support to our customers to deal with
outages, breaches, inefficiencies, and disaster scenarios.
Please
consider the level of support that makes sense for their goals in
terms of resources and revenue as well as what makes sense to the
customers your business serve.
To meet with our clients' requirements we've developed the following support Availavility Model:
By reducing out Time To Response / Time To Resolution We add value to our customers and our practice by responding to problems quickly.
Determine the level of support you want us to provide.
When customers need help, a call center is nice. A support staff committed exclusively to our customers is even better
