Cloud Support

TAKING CARE OF OUR CUSTOMERS

It should go without saying that one of the most important functions for our Managed Services Provider practice is to support our customer once their applications and data are firmly in the cloud or sitting in a hybrid deployment. No matter how well a cloud or hybrid environment is planned, provisioned, operated or monitored, problems will arise, and those problems will need to be remediated. It’s our job as Managed Services Provider to offer support to our customers to deal with outages, breaches, inefficiencies, and disaster scenarios.

Please consider the level of support that makes sense for their goals in terms of resources and revenue as well as what makes sense to the customers your business serve.

SUPPORT AVAILABILITY

To meet with our clients' requirements we've developed the following support Availavility Model:

TIME TO RESPONSE / TIME TO RESOLUTION

By reducing out Time To Response / Time To Resolution We add value to our customers and our practice by responding to problems quickly.

LEVEL OF SUPPORT

Determine the level of support you want us to provide.

ACCOUNT MANAGEMENT

When customers need help, a call center is nice. A support staff committed exclusively to our customers is even better