We help you accelerate and modernize your Cloud infrastructure. Enterprise Infrastructure Modernization is a collection of offerings to help accelerate application assessments, modernize our customer’s infrastructure, and drive innovation with Hybrid Cloud
We have built a practice to help customers gain visibility and control across their Hybrid Cloud Infrastructure with simplified operations management and security. Grow your business by allowing us to eliminate your infrastructure's complexity on any cloud.
The cloud is a model, not just a place. Hybrid cloud lets us seamlessly extend your applications and data to the cloud, control IT resources no matter where they are, deploy from anywhere and write applications consistently
Most customers today have already started taking cloud seriously. However, not every customer is savvy enough to build a robust cloud strategy. Many don’t have granular visibility into their IT infrastructure – and are not able to quantify the benefits in cost, agility, speed, and time to market that cloud brings. Others, while aware of the benefits, don’t know where to start from – and are unsure of how ready their staff, systems, tools, and processes are for public cloud.
By Assessing applications and workloads for cloud readiness we allows organizations to determine what applications and data can, and cannot be readily moved to a cloud environmen and what delivery models (public, private, or hybrid) can be supported.
We create infrastructure maps based on app dependency and performance; identify shadow IT. It is common for an application being migrated to a cloud service to have connections of various kinds with other applications and systems; therefore, the application owners need to understand the impact of these connections and address it.
We group apps based on interconnectivity and dependencies, tweak groupings based on insight gleaned from assessment and infrastructure mapping. Integration between apps is traditionally classified into three categories: process integration (sharing functions), data integration (sharing data), and presentation integration (sharing user interface).
We determine customer’s app groups cloud viability, readiness, and cost of migration. Prioritize apps based on how well they score for each “cloud readiness” metric and how missioncritical they are to a customer’s business. Right-size any over or under utilized resources. Address any security or privacy issues.
Finally for this pipeline, we estimate Total Cost of Ownership "TCO" of running applications on-premises vs. in the cloud with accurate inputs on labor, infrastructure, tools, training etc. Calculate the Return Over Investment "ROI of migration from on-premise to cloud.
Once we've assessed our customer’s environment, workloads, applications (and their dependencies), then we’ve painstakingly planned their cloud migration strategy. Now it’s time to put that preparation into action. Our deployment offering means leaving behind the world of plans and tests and venturing into the realm of taking action.
While everything looks good on paper, it’s the successful zero-downtime migration of a production application—with live users—that forms the trust test, ultimately determining whether the migration is labeled a success or a failure. This is the point in the cloud journey where data will be migrated and apps will be decommissioned, re-platformed, remediated or consolidated—all while providing a seamless experience for the customer.
What application components are we migrating? Are they storage data, web servers, Databases, single VMs, N-tier apps, or entire datacenters?
Will this be a lift-n-shift migration or will this involve any degree of re-platforming or code factoring? Which Cloud Provider and region region(s) will we migrate to?
What kind of availability, scalability, security, and auto scaling patterns should we introduce in the apps?
Will the entire migration process be automated or will it be a combination of manual and scripted effort? What automation tools will we use?
How will we test the apps in cloud for performance and availability before turning over?
How do we use our customer’s existing software licenses when migrating to the selected Cloud Provider?
Now that our customer’s data is in cloud, our real responsibilities begin — ongoing operations management. As part of our offering, we provide the base management services our customers are looking for: automation and orchestration, patching updates, configuration management, backup and disaster recovery, and identity management. Our Customers can expect all of these tasks to be ‘managed’ by us.
When configuring our customer’s cloud-powered IT environment we will:
manage PCs and servers, keep software up-to-date, set configuration and
security policies, and monitor system status while giving employees access
to apps on the device they choose.
Additionally, our customers can expect us to to update their OS, software, and apps, monitor and remediate client devices for compliance purposes, apply security patches, set passwords, and remotely administrate computers. We will also manage networks and control the users and devices accessing them, troubleshoot problems with connectivity and configuration, and track, log, and report any configuration changes.
Simple paradigm of public, private, or hybrid cloud: customers expect workloads to be protected. MSPs need to devlop backup plans based on policies determined by customers and regulatory bodies, in whatever country the customers operate in, to ensure safety and long term retention of sensitive data for audit and compliance regulations.
In addition, our customer workloads need to be protected from planned and unplanned downtown, as this can cause adverse business, brand, and in some cases, legal effects. We provides detailed guidance on building applications that are backed up, disaster proof, and highly available. For our customers, this is an important service offering within their operations.
AUTOMATION BREEDS EFFICIENCY. Automation and orchestration are extremely important
functions to our practice. Automating routine tasks
allows us to lower our delivery costs and offer superior SLAs – driving
a virtuous cycle of efficiency and repeat business. Automation is the key
to creating the right balance between cost, reliability, speed, and time to
As everything from code deployment to testing, staging to release, can be automated. We help our customers leverage the full dev-ops experience of developing on the Cloud.
We make help our clients automate the tasks that you can perform on any Cloud Management portal and is your gateway to dev-ops on the Cloud, We have a great powershell, Chef, and Puppet engineering team that are able to create ARM templates on the fly for stitching together multiple resources and automating our customers' deployments. We support applications built in all languages (e.g. C#, C, C++ F#, Q#, PhP, Python, Java, Node.js) and all web-service frameworks (e.g. Apache, Tomcat, Nginx).
To meet customer needs, in our ID management offering, we define user group resource policies in their Active Directory, implement single sign-on, federate identities across apps and other resources, and handle rights management - ensuring that the right users have the correct access.
ID management is an integral part of infrastructure deployments as well. It’s a security
discipline to conduct the administration of IDs on
behalf of our customers. This ensures the right individuals have access
to the right on-premises, hybrid, or public cloud resources at the right
times and for the right reasons.
On behalf of our customers, and thanks to our mature ID management policies, we can lower associate costs and become more agile in supporting new business initiatives - all while staying compliant with industry and regulatory standards.
Back in the 2000s, Managed Services was synonymous with Remote Management & Monitoring (RMM). In the cloud world, the tools and requirements have evolved, but the problem statement hasn’t fundamentally changed. How do I monitor the health and performance of my IT infrastructure? There is no easy answer to this and customers expect their service providers to solve it for them. Most mid-market and enterprise organizations simply do not have the time, resources, or dedicated staff required to monitor every aspect of IT, and this is where MSPs add the most value. While the Cloud offers many monitoring capabilities built within the platform – we (a) provide additional, deeper monitoring tooling (b) triage the false positives from the real alerts (c) proactively act upon the alerts before any measurable loss in performance.
Complete monitoring of VMs, CPU utilization, memory usage, storage IOPs, and OS performance. Includes monitoring of application performance and operation health, and dashboards and reports on system health.
We help our customers to ensure high availability of database servers. The process involves keeping logs of size, connection time and users of databases, analyzing use trends, and leveraging data to proactively remediate issues.
By Analyzing client, device, and user accessing a network logs we offer deep insight into performance, security, resource consumption, and a number of other meaningful metrics. Powerful log management tools collect, correlate, and visualize all the machine data from multiple systems in one place.
End-to-end tracking of all aspects of an application (or webpage). App monitoring involves watching every part—from shopping carts to registration pages— of a customer’s app(s) for performance issues in an effort to provide the best user experience possible.
One of the biggest fears that customers have when it comes to adopting
cloud is the fear of runaway spending. After all –
cloud is unpredictable.
It is PAYG. It scales on demand. It is charged like a utility bill.
So, it's very common to hear the following question from our clients:
As an Manages Solutions Provider, we allow our customers granular visibility into usage by department, project, region, workload, app or users allows CIOs to attribute chargeback and prioritize their IT spending. CIOs care about complete financial transparency into their cloud spend and we are totally committed to help them do that.
You’ve helped our customers identify some inefficiencies and redundancies, now it’s time to take action. IT departments that implement effective IT cost optimization—through visibility—can free resources for increased innovation and creativity. Sometimes the cost savings allow for additional investments in cloud – which means more money for the MSP.
Demand and cost forecasting are both aspects of the cost optimization offering that can add value to your MSP practice. By effectively forecasting both resource demands and costs, you can help our customers accurately forecast their cloud spend.
We give our customers a simplified view into cloud costs and remove the complexity of analyzing, budgeting, tracking, forecasting, and invoicing public cloud costs.
Like successfully identifying consolidation possibilities, making sure that resources are properly provisioned, “rightsized”, and utilized is a big part of our MSPs cost optimization offering.
The current digital security landscape for businesses can accurately be described in one word: complicated. More numerous and advanced threats, more nebulous and complex compliance requirements, more difficult and intricate infrastructure to secure. Simply put: keeping data, workloads, and users secure is more than a full time job and organizations are having trouble keeping up. The graphic below illustrates the myriad of offerings and postures taken by security companies, highlighting the fragmented nature of the market. However, this harsh environment represents for us a strong commitment to our customers security.
Fenix Alliance has leveraged near to a decade-long experience building enterprise software and running it on some of the world’s largest online services to create a robust set of security technologies and practices. These help ensure that Cloud infrastructure is resilient to attack, safeguards user access to the Cloud environment, and helps keep customer data secure through encrypted communications as well as threat management and mitigation practices, including regular penetration testing.MEET OUR MOBILITY & SECURITY PRACTICE
It should go without saying that one of the most important functions
for our Managed Services Provider practice is to support our customer once their
applications and data are firmly in the cloud or sitting in a hybrid
No matter how well a cloud or hybrid environment is
planned, provisioned, operated or monitored, problems will arise, and
those problems will need to be remediated.
It’s our job as Managed Services Provider to offer support to our customers to deal with
outages, breaches, inefficiencies, and disaster scenarios.
Please consider the level of support that makes sense for their goals in terms of resources and revenue as well as what makes sense to the customers your business serve.
To meet with our clients' requirements we've developed the following support Availavility Model:
By reducing out Time To Response / Time To Resolution We add value to our customers and our practice by responding to problems quickly.
Determine the level of support you want us to provide.
When customers need help, a call center is nice. A support staff committed exclusively to our customers is even better