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1Entrega Alliance ID Economy | Alliance ID Economy Delivery

  • Delivery within 2-7 business days.
  • We cannot guarantee same day shipping. All orders are subject up to a 1-2 business day processing time prior to shipping. Marketplace orders may take up to 3 business days.
  • Alliance ID Economy may use more than one shipping carrier to deliver your package. Some carriers will deliver directly from us to you, while others will ship it part of the way, then hand off your package to a final-mile delivery provider.
  • Alliance ID Economy shipping is the only available service for PO BOX address.
  • Alliance ID Economy shipping is not available for APO/FPO/DPO.
  • Not all products and warehouses support Alliance ID Economy shipping at this time. Alerts will be presented during the checkout process.

Details

2Entregas APO/FPO/DPO | APO/FPO/DPO Delivery

  • Delivery will take approximately 2 to 6 weeks.
  • APO/FPO/DPO orders welcome!
  • Due to military APO/FPO/DPO box size, 19″ and larger monitors cannot be shipped via this method. DVD’s also can’t be shipped via this method. Please remove these items from your shopping cart before proceeding.

Details

3Envío de 3 días, 2 días y al día siguiente | 3 Day, 2 Day, and Next Day Shipping

  • Delivery time measured in business days.
  • Fenix Alliance S.A.S works with a number of professional shipping carriers; your order will be shipped by the carrier that can best meet the guaranteed delivery time.
  • We cannot guarantee same day shipping. All orders are subject up to a 1-2 business day processing time prior to shipping. Marketplace orders may take up to 3 business days.
  • We do not process or deliver orders on weekends or holidays.
  • Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.

Details

4Servicio de entrega de descarga digital | Digital Download Delivery Service

  • With downloadable software, you don’t need to wait for shipping. In general, you will receive a download link and security code within 1-3 hours (up to 1-2 business days if your order requires additional verification to process).
  • For instructions on how to download your item or receive your code click here.

Details

5Fenix Alliance S.A.S Ground Delivery | Envío por carretera

  • Delivery within 1-5 business days.
  • This shipping method is only available for select restricted items that must be shipped by ground.
  • We cannot guarantee same day shipping. All orders are subject up to a 1-2 business day processing time prior to shipping. Marketplace orders may take up to 3 business days.
  • We do not process or deliver orders on weekends or holidays.
  • P.O. Boxes – We do not ship to standard P.O. Boxes. However, we can ship to residential P.O. Boxes in rural areas.
  • Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if an item is returned for any reason.

Details

6Recogida en tienda | In Store Pick-Up (Tunja)

  • Valid for Tunja. Orders must be placed by 8:00 a.m. (local time) Monday through Friday to be eligible for same day pickup. Orders placed after 9:30 p.m. will be available for pick up after 12 p.m. the following business day.
  • A photo I.D.,  the original credit card used for the order, a physical copy of your generated invoice and signature are required for package pick up.
  • Orders not picked up within seven calendar days from receiving your “Ready to Pick Up” email will be restocked and refunded.
  • Please see our FAQs for a list of pick-up locations and hours.
  • We do not process orders on weekends or holidays.

Details

7Servicio de envío internacional | International Shipping Service

  • Items shipped out by our Fenix Alliance S.A.S International Shipping Partner.
  • You can find more information by clicking here.

Details

8Entrega de artículos grandes y modificación de embalaje | Large Item Delivery and White Glove Delivery

  • Both delivery methods are designed for large items, like TVs or appliances. White Glove Delivery, however, features room-specific delivery plus unpacking and optional disposal of packing material. For more information, please visit the FAQs for Large Item Delivery and White Glove Delivery.
  • Deliveries will be scheduled by the carrier prior to delivery. Once scheduled, delivery 3time frame is usually within 3 to 5 business days for most items, delivery within 7 to 10 business days for Major Appliances.
  • Large Item Delivery is not available to some locations, such as specific islands.
  • An adult signature is required to certify acceptance of delivery.
  • Rural locations may require up to 13 business days for delivery.

Details

9Local Express (Colombia)

  • For same day delivery, Local Express orders for Bogotá and Medellín must be placed and receive a tracking number before 10 a.m. local time. Otherwise, your order will ship the following business day.
  • This service is offered for a limited area only and will be delivered by Servientrega.
  • Delivery will be between the time of order and 8 p.m. locally.
  • Orders for Local Express delivery placed after the posted times will be delivered the next business day.
  • We do not process or deliver orders on weekends or holidays. Orders placed on Friday after the deadline will be delivered on Monday or the next business day, whichever is sooner.
  • Orders may be delayed due to processing issues or problems at our warehouse. Upon which, you will receive email notification of the delay.
  • Pre-Paid check order is not qualified for this service.
  • An adult signature is not required unless paid for or indicated otherwise during the checkout process.

Details

10Servicio de entrega directa de Marketplace | Marketplace Direct Delivery Service

  • Items shipped directly by the Alliance Partner / Marketplace Seller.

Details

11Servicio de envío estándar | Fenix Alliance S.A.S Standard Shipping Service

  • Items shipped by Fenix Alliance S.A.S.

Details

3Shipping Information

Shipping management is a core part our our value proposition. We

Fenix Alliance S.A.S 3 Day, 2 Day, and Next Day Shipping

  • Delivery time measured in business days.
  • Fenix Alliance S.A.S works with a number of professional shipping carriers; your order will be shipped by the carrier that can best meet the guaranteed delivery time.
  • We cannot guarantee same day shipping. All orders are subject up to a 1-2 business day processing time prior to shipping. Marketplace orders may take up to 3 business days.
  • We do not process or deliver orders on weekends or holidays.
  • Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.

Large Item Delivery and White Glove Delivery

  • Both delivery methods are designed for large items, like TVs or appliances. White Glove Delivery, however, features room-specific delivery plus unpacking and optional disposal of packing material. For more information, please visit the FAQs for Large Item Delivery and White Glove Delivery.
  • Deliveries will be scheduled by the carrier prior to delivery. Once scheduled, delivery 3time frame is usually within 3 to 5 business days for most items, delivery within 7 to 10 business days for Major Appliances.
  • Large Item Delivery is not available to some locations, such as specific islands.
  • An adult signature is required to certify acceptance of delivery.
  • Rural locations may require up to 13 business days for delivery.

Fenix Alliance S.A.S Ground

  • Delivery within 1-5 business days.
  • This shipping method is only available for select restricted items that must be shipped by ground.
  • We cannot guarantee same day shipping. All orders are subject up to a 1-2 business day processing time prior to shipping. Marketplace orders may take up to 3 business days.
  • We do not process or deliver orders on weekends or holidays.
  • P.O. Boxes – We do not ship to standard P.O. Boxes. However, we can ship to residential P.O. Boxes in rural areas.
  • Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.

Saver Shipping

  • Delivery within 4 to 7 business days.
  • We cannot guarantee same day shipping. All orders are subject up to a 1-2 business day processing time prior to shipping. Marketplace orders may take up to 3 business days.
  • Super Eggsaver may use more than one shipping carrier to deliver your package. Some carriers will deliver directly from us to you, while others will ship it part of the way, then hand off your package to USPS for final delivery.
  • Super Eggsaver shipping is the only available service for PO BOX address.
  • Super Eggsaver shipping is not available for Alaska, Hawaii, Puerto Rico or APO/FPO/DPO.
  • Not all products and warehouses support Super Eggsaver at this time. Alerts will be presented during the checkout process.

APO/FPO/DPO Shipping

  • Delivery will take approximately 2 to 6 weeks.
  • APO/FPO/DPO orders welcome!
  • Due to military APO/FPO/DPO box size, 19″ and larger monitors cannot be shipped via this method. DVD’s also can’t be shipped via this method. Please remove these items from your shopping cart before proceeding.

Local Express

  • For same day delivery, Local Express orders for Bogotá,   Medellín must be placed and receive a tracking number before 10 a.m. local time. Otherwise, your order will ship the following business day.
  • This service is offered for a limited area only and will be delivered by Servientrega.
  • Delivery will be between the time of order and 8 p.m. locally.
  • Orders for Local Express delivery placed after the posted times will be delivered the next business day.
  • We do not process or deliver orders on weekends or holidays. Orders placed on Friday after the deadline will be delivered on Monday or the next business day, which ever is sooner.
  • Orders may be delayed due to processing issues or problems at our warehouse. Upon which, you will receive email notification of the delay.
  • Pre-Paid check order is not qualified for this service.
  • An adult signature is not required unless paid for or indicated otherwise during checkout process.

Pickup Call

  • Valid for Tunja. Orders must be placed by 8:00 a.m. (local time) Monday through Friday to be eligible for same day pickup. Orders placed after 3:30 p.m. will be available for pick up after 12 p.m. the following business day.
  • A photo I.D.,  the original credit card used for the order, a physical copy of your generated invoice and signature are required for package pick up.
  • Orders not picked up within seven calendar days from receiving your “Ready to Pick Up” email will be restocked and refunded.
  • Please see our FAQs for a list of pick-up locations and hours.
  • We do not process orders on weekends or holidays.

Alliance ID Economy

  • Delivery within 2-3 business days.
  • This shipping method is only available for shipments to Colombia.

Fenix Alliance S.A.S Digital Download Delivery Service

  • With downloadable software, you don’t need to wait for shipping. In general, you will receive a download link and security code within 1-3 hours (up to 1-2 business days if your order requires additional verification to process).
  • For instructions on how to download your item or receive your code click here.

Fenix Alliance S.A.S Standard Shipping Service

  • Items shipped by Fenix Alliance S.A.S.

Fenix Alliance S.A.S Marketplace Direct Delivery Service

  • Items shipped directly by the Alliance Partner / Marketplace Seller.

Fenix Alliance S.A.S International Shipping Service

  • Items shipped out by our Fenix Alliance S.A.S International Shipping Partner.
  • You can find more information by clicking here.
1Checkout Methods

When you create an Alliance ID, your account gets provisioned with a virtual wallet capable of securely store information about your orders, subscriptions, payments, invoices and linked payment methods. We DO NOT store sensitive credit card data; instead, (and only if you wish) we store a secure token provisioned by any of the payment gateways enabled in your country. Filling your wallet once will enable you or your business to place and pay orders or autorenew subscriptions with just a confirmation. We will never charge your account without proper clearance from the card owner or the financial entity. Please keep in mind that our employees will never ask for your credit card information.

2Billing Information

Your digital wallet contains the necessary information for electronic invoicing, such as your billing information, shipping addresses, and associated payment methods. Keep in mind that when we issue an invoice for any given payment, this invoice, despite being generated electronically, is valid without a seal and can be reported directly to the tax authorities. In the cases where you access our services using a business account, you need to be authorized by the administrator of such business to make purchases or manage billing and RMAs to visit the store; otherwise, you will be prompted to select your User account before proceeding to the store. Any order you place and pay using a business account will be billed using the tax ID of such business.

3About Currency Exchange

Our store contains a powerful near real-time currency exchange engine to help you navigate our store in your preferred currency, With support for for over 200 world currencies. However, this is just to improve your user experience and EVERY ORDER WILL BE PROCESSED to the Market Representative Rate of the USD to the day of billing. Exchange rates are collected from multiple reliable providers.

You can change your currency by selecting it from the dropdown on the top-left hand side corner of our website or by using our currency selection tool.

4Shipping Information

Even when we are deeply commited to be super efficient when processing orders, we cannot guarantee same day shipping. All orders are subject up to a 1-2 business day processing time prior to shipping. Marketplace orders may take up to 3 business days. Fenix Alliance S.A.S works with a number of professional shipping carriers all over the world so that your order will be shipped by the carrier that can best meet the guaranteed delivery time. To know more about our shipping policies, please visit this link.

5About Taxes & Product Pricing

Fenix Alliance Group's Store - Infinity Comex - is setted to apply different tax policies from Tax Authorities all over the world and display to you the final price with taxes included. However International shipping may apply customary taxes that might not be yet included will be determined during the checkout process.

This means that despite we will do everything in our hands to be clear on our prices and avoid surprise charges on checkout, Shipping fees / additional taxes, store coupons and extended warranty policies (Optionals) may be applied during your checkout process.

6Order Review

You can create an order in our store with just a single click. Just ensure that you have what you need in your cart and click on the "Checkout" button to place an order. Orders are valid for 3 days before being automatically deleted if no payment have been reported for that order. If you've added products to your guest cart and then logged into your Alliance ID Account, those products you've added are into your guest cart. To copy your guest cart into your User or Business' Cart, login into your cart and click "Copy all from IP cart".