Support options to meet your needs, whether you are getting started or already deploying business-critical workloads on-premises or in the cloud of your choice.
To meet with our clients' requirements we've developed the following support Availavility Model:
By reducing out Time To Response / Time To Resolution We add value to our customers and our practice by responding to problems quickly.
Determine the level of support you want us to provide.
When customers need help, a call center is nice. A support staff committed exclusively to our customers is even better
You have Free Unlimited Updates and Premium Support on each package. You also have 5 days to request a refund if you're not happy with your purchase.
1 For most countries/regions, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM weekdays.
2 The Support plan price remains billed in US Dollars (or local equivalent) as stated in Enterprise Agreement.
* +3.68 % of managed cloud services cost
*+ 2.99 % of managed cloud services cost
*+ 2.68 % of managed cloud services cost
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